Public Works

Our mission is to provide quality of life to residents by building and maintaining Public Works infrastructure to protect the health and welfare of the city residents, businesses, and visitors along with the environment. We will provide superior customer service in a timely and efficient manner. The department works to provide these services, as well as to support economic growth and development with the teamwork and trust of highly qualified and skilled personnel. We will ensure that all improvements are designed and built in accordance to City standards with accepted engineering and construction practices.

Departments

Discover Bryant – Public Works

Rate Notice

Due to an internal review of rate ordinances, the City will now be charging customers receiving sewer services to locations outside of the City limits double the prevailing minimum charge. There will be no change to the excess of 2,000 gallon usage rate. This has been in rate ordinances since 2011. Per ordinance 2021-07, the minimum sewer charge is $19.89, and outside city limit customers will now be charged a minimum charge of $39.78. Please be advised that this is NOT a new charge, and the City is following the ordinance that was established in 2021.

Meet the People

Headshot of Troy Ellis
Troy Ellis

Street / Stormwater Superintendent

Headshot of Tim Fournier
Tim Fournier

Fleet/Facilities Manager

Headshot of Frankie Glover
Frankie Glover

Wastewater Superintendent

Headshot of Jason Moore
Jason Moore

Water Superintendent

Headshot of Timothy Price
Timothy Price

Wastewater Treatment Plant Manager

Headshot of Ted Taylor
Ted Taylor

Public Works Director

Headshot of Jayla Thuston
Jayla Thuston

Public Works Admin

Headshot of Moriah Winkel
Moriah Winkel

Public Works Analyst

Frequently Asked Questions

Does the City pick up yard waste?

Yes! The Bryant Yard Waste Program helps clean stormwater drains and keep ditches clear without burning. Fill out the Report Yard Waste form and set items curbside at least five feet away from mailboxes, light poles, and other obstructions, and not under wires or low-hanging trees. 

What we pick up: 

  • Shrubs
  • Branches & trees
  • Rootballs (no dirt)
  • Leaves & grass trimmings
When is Yard Waste Pick-Up Day?

The City picks up yard waste every Tuesday. Please complete your form by Monday at noon to ensure your yard waste is picked up. 

How do I report a pothole or street issue?

Please fill out the Report a Concern form. 

Who do I contact about damage caused by road work?

Please fill out the Report a Concern form. 

How do I request a stop sign, traffic light, or speed bump?

If you have concerns about speeding or traffic safety in your neighborhood, your first step is to contact the City so we can evaluate the concern. In many cases, we begin by coordinating additional police patrols or placing a temporary speed radar sign in the area to collect traffic data and determine whether an issue exists. 

The City of Bryant does not install speed bumps on city streets. Traffic control measures such as stop signs and traffic signals are typically planned as part of roadway design and development. In limited cases, the City may consider additional signage, such as a stop sign, if traffic studies or collected data demonstrate a clear need. 

What should I do if a traffic signal is not working?

Please Report a Concern

How do I report a broken sidewalk or curb?

Please fill out the Report a Concern form. 

Frequently Asked Questions

Who do I call about flooding in my yard or street?

Please Report a Concern or call the Stormwater on-call number at (501) 943-0469.

What is the City responsible for vs. private property drainage?

The City handles drainage when it involves: 

  • Streets and roadways (curb inlets, roadside ditches)
  • Storm drains and underground pipes in public areas
  • Public drainage easements (areas dedicated for stormwater flow)
  • City-owned channels, culverts, and detention basins

Property owners are responsible for: 

  • Drainage on their own property
  • Gutters, downspouts, and yard drainage systems
  • Driveway culverts (unless otherwise specified)
  • Maintaining proper grading so water flows away from structures
  • Not blocking or altering natural drainage flow
What should I do if a storm drain is clogged?

Please Report a Concern or call our Stormwater on-call number at (501) 943-0469.

What is an impervious surface?

It is the area on the property that is covered by buildings, driveways, parking areas, and other hard surfaces that prevent runoff from being absorbed into the soil.

Frequently Asked Questions

Why do I pay for wastewater if I don't "use" it the same way?

Wastewater charges are based on water usage because most water entering your home eventually goes down the drain. Wastewater systems collect, treat, and safely return water to the environment which protects public health and local waterways. 

What is the infrastructure fee on my bill?

The infrastructure fee helps fund large-scale system improvements and ensures we can qualify for low-interest funding programs. This allows us to complete necessary upgrades while minimizing long-term costs to customers. 

Why are there fees related to regulations or water quality?

Some fees support compliance with federal and state regulations, including requirements under the Safe Drinking Water Act. These ensure your water is tested, treated, and safe to drink every day. We also have "pass down" rates from Central Arkansas Water to ensure they are able to continue providing safe water. 

Why does the City talk about rates so often?

State law requires that rates be based on a completed rate study and aligned with long-term planning. Because of this, we communicate regularly to keep customers informed and to provide transparency about how decisions are made. 

What improvements are being made to the system?

We are actively investing in: 

  • Replacing aging pipes
  • Improving water pressure and fire protection
  • Upgrading wastewater treatment facilities
  • Expanding capacity to support growth

These improvements help ensure reliable service today and in the future. Check out our system master plans for more information! 

Why does growth impact my rates?

Growth requires system expansion like larger pipes, more storage, and increased treatment capacity. Planning ahead helps prevent service issues and ensures new and existing customers are served reliably. 

How do we compare to other cities?

Like many utilities across Arkansas and the nation, we are investing in infrastructure to address aging systems and meet regulatory requirements. Rate adjustments are a common and necessary part of maintaining safe, reliable service. 

Who do I contact if I have questions about my bill?

We're here to help. If you have questions about your bill, notice unusual usage, or need assistance, please call Water Billing at (501) 943-0441.

Why does my water sometimes taste or smell different?

Occasional changes in taste or odor can happen due to: 

  • Seasonal changes in source water
  • Temperature changes
  • Natural minerals
  • Temporary adjustments in treatment

These changes are usually harmless and do not affect water safety. 

Why does my water sometimes look discolored?

Discoloration (yellow, brown, or reddish tint) is typically caused by disturbed sediment or minerals in the pipes. This can happen after: 

  • Fire hydrant use
  • Main breaks or repairs
  • High water demand

Running cold water for several minutes usually clears it up. 

Does the City test for lead?

Yes. We comply with all state and federal requirements for lead and copper testing. While the City treats and monitors water quality, lead levels are most often influenced by plumbing materials inside homes and buildings. 

What should NOT go down the drain or toilet?

To protect your plumbing and the City system, do not flush or pour: 

  • Wipes (even "flushable" ones)
  • Grease, fats, or oils
  • Paper towels
  • Hygiene products
  • Chemicals or medications

These items can cause backups, damage equipment, and increase costs. 

What should I do if I have a sewer backup?
  • Avoid using water immediately
  • Check if the issue is affecting multiple drains
  • Contact the City right away if you suspect a main line issue

If the problem is within your private service line, you will need to contact a plumber. 

What should I do if I see a water leak or main break?

If you notice water coming from the street, a hydrant, or pooling unexpectedly, call us immediately (501) 943-0468. 

Quick reporting helps us respond faster and reduce water loss. 

What is the different between a City line and a private line?

City responsibility: Water mains, service lines up to the meter, sewer mains

Customer responsibility: Plumbing inside the home and service lines from the meter to the home

Who is responsible for a water leak?

City: Leaks on the main line or on the City side of the meter

Customer: Leaks on your side of the meter (including irrigation systems and service lines to your home)

Who is responsible for sewer line issues?

City: Sewer main lines in the street

Customer: Sewer service line from your home to the main

What do I need to bring to set up service?

Photo ID, proof of address, and deposit.

How do I pay my water bill?

You can pay online at https://bryantar.municipalonlinepayments.com/bryantar, call us at (501) 943-0441, or visit us in person at 210 SW 3rd St. in Bryant.

How do I start, stop, or transfer utility service?

Visit https://www.bryantar.gov/pages/departments/water_billing/#forms and fill out the online form or print a PDF to fill out.

What happens if I miss a payment?

Bills are due at 4:30 PM on the 1st of each month. A $25 fee will be applied to all bills not paid by the 10th and will be subject to shut-off on the 11th. All charges must be paid in full for service to be restored.

How is my water usage measured?

Water usage in Bryant is measured by a meter at each property that records the total amount of water flowing into the home or business. Monthly bills are based on the difference between meter readings, meaning customers are charged for the actual gallons of water used during that billing period. 

Can I monitor my water usage?

Waterscope is a service that is offered as a courtesy and at no additional cost by our water meter vendor. Bryant Water customers have the ability to receive email and text alerts such as wasteful or high water usage, freeze warnings, leak alerts, etc. Please note that the Bryant Water Department does not monitor the Waterscope program. The water usage of the property is the responsibility of the homeowner/business owner.

Why are my water and wastewater rates increasing?

Water and wastewater systems require ongoing maintenance, upgrades, and regulatory compliance to continue providing safe and reliable service. Rate adjustments ensure we can replace aging infrastructure, maintain water quality, meet state and federal requirements, and plan for future growth. 

What does "full-cost pricing" mean?

Full-cost pricing means rates are set to cover the true cost of providing service which includes not just day-to-day operations, but also: 

  • Infrastructure repairs and replacement
  • Debt repayment for major projects
  • Emergency reserves
  • Future system improvements

This ensures the system remains financially stable and avoids sudden, large rate increases later. 

Where does my money go?

Your monthly bill supports:

  • Delivery of safe drinking water
  • Wastewater collection and treatment
  • Maintenance of pipes, pumps, and storage tanks
  • Regulatory compliance and testing
  • Capital Improvement Projects (CIP) to replace aging infrastructure
Why is my bill different each month?

Your bill has two main parts: 

  • Base charge - A fixed fee based on meter size
  • Usage charge - Based on how much water you use

Higher water use (such as irrigation, leaks, or seasonal changes) will increase your bill. 

How can I lower my water bill?

The simplest way is to use less water:

  • Fix leaks quickly
  • Limit outdoor watering
  • Use water-efficient appliances
  • Spread out high-water-use activities

Use Less, Pay Less: Your bill is directly tied to consumption. Enroll in Waterscope today! 

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What do I do if I have no water?

Contact the billing department at (501) 943-0441 to ensure your meter was not shut off by accident. The billing department will contact maintenance to correct the issue if needed.

What do I do if I have low water pressure?

Contact the maintenance department at (501) 943-0469. We will verify system pressure in your area. If system pressure is normal, the cause may be a pressure regulator (typically located between the meter and the home), which is the homeowner's responsibility.

Why does my water look cloudy or milky?

Cloudy water is often caused by tiny air bubbles and is usually harmless. If you let the water sit for a few minutes, it should clear from the bottom up. 

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